Ongoing website support that keeps your NGO audit-ready, month to month.
A rolling monthly arrangement covering all Webflow design and development, with a two to four working day turnaround on tasks. For established NGOs that need their website to keep pace with their work rather than age between rebuilds.
Every engagement begins there. You do not need to decide between Implementation and the Partnership before we talk.
What it is for
Most organisations do not need a website rebuilt every few years and then left alone. They need it maintained, extended and kept accountable as programmes change, campaigns launch and regulatory expectations shift.
The Monthly Partnership treats your website as ongoing infrastructure rather than a recurring capital project.
For a new site, the build is the first phase of the Partnership, delivered over the opening months. There is no separate project fee. After that, the same arrangement covers everything the site needs on a continuing basis.
A month on the Partnership
What you actually get for £2,500.
Process diagrams are easy to write. Here is a real month instead.
TODO — not publishable
One real month from the WHO Foundation engagement
12–18 items. Format: [working day] — [request in the client’s words] — [what shipped]. Must include at least two trivial items and one thing that went wrong with the fix time. To be reconstructed from email records. Do not generate.
No ticket numbers were issued. No scope discussions were held. Every item above was requested in a sentence or two and confirmed the same day.
What the work covers
- 01
Accessible to everyone, by default.
WebAIM’s 2026 study of the top one million home pages found 95.9 per cent had automatically detectable WCAG 2 failures, up from 94.8 per cent the year before. That reverses six consecutive years of improvement. WebAIM attributes the reversal to rising page complexity and increased reliance on third-party frameworks and AI-assisted development.
Sites are now being generated faster than they are being maintained.
For an NGO, WCAG 2.2 AA is the mission enacted rather than a technical target. I build and monitor to it as routine work, not as a remediation project you commission after a complaint.
- 02
Compliance, already answered.
Charity Commission and equivalent regulator disclosures, privacy, consent and governance documents present, current and findable. When a funder or a regulator checks, the answer is already on the site rather than in someone’s inbox.
- 03
A team that publishes without waiting.
Text, posts, team changes and new pages handled in house, in minutes. The structure protects the site from mistakes, so your team works independently and safely. You stop being the single point of failure, and so do I.
Page structure, headings, navigation labels, calls to action and meta descriptions are written as part of the work. Your team supplies programme facts and figures; I make the site say them clearly.
What is not included
A Partnership that claimed to cover everything would not be a governance arrangement. It would be a marketing promise. These sit outside the monthly fee, and I will tell you before you ask.
- Brand identity and visual identity systems.
- Paid media, advertising and campaign media buying.
- Photography, illustration and video production.
- Translation and multilingual content production. Multilingual site structure is included; the translations are not.
- Programme and campaign copy. Impact reports, research write-ups, appeals and press releases. I write the site’s language and structure the pages that carry your content. The claims your organisation makes about its work stay authored by your organisation.
- Donation and CRM platform configuration. Embedding your existing donation platform and keeping that embed working is part of the monthly work. The platform itself — its settings, fees, checkout flow and outages — sits with your provider. If a donation embed breaks, I will tell you within the day which side of that line the fault is on, and fix it if it is mine.
- Bulk accessibility remediation of historic content. The CMS requires alternative text before an image can publish, so new content stays compliant by construction. Fixing new uploads is routine work. Remediating years of existing content is scoped and quoted separately.
When something breaks
Something always does. What matters is how quickly it is handled, and who is holding it.
On the Partnership, you send me a screenshot and one sentence. No ticket number, no scope discussion. Small fixes are usually live the same or next working day, and you hear from me the moment it is resolved.
A form stops sending.
A donation button fails the week a campaign launches.
An embed dies after a third-party update.
All three have happened. None of them took a meeting.
Continuity provisions
- Platform
- Your site runs on Webflow. Hosting, uptime, backups and security are platform level and independent of me. Thousands of qualified professionals can pick it up without a handover conversation.
- Ownership
- The Webflow project, the domain, the content structure and every asset are in your organisation’s name, not mine. You are not licensing access to your own website.
- Documentation
- Structure, components, integrations and editing procedures are documented in a handover pack maintained from month one, not assembled at the end.
- Exit
- Thirty days’ notice, either direction, no penalty, no minimum term. You leave with everything, including the documentation.
If this arrangement ended tomorrow, for any reason, your organisation would face an inconvenience, not a crisis.
Capacity
I run a maximum of four Partnerships at any time.
A two to four working day turnaround is only a commitment if the number of people I have promised it to is fixed. One person can hold four organisations to that standard properly. No one can hold twelve. A cap is the only version of this promise that means anything, and it is only possible because there is one of me.
In practice
WHO Foundation
Their previous site was built by an agency and handed over. It cost a great deal to run, and their communications team could not maintain it — the ordinary outcome when a website is delivered as a project and then left with an organisation that has no means to change it.
The first engagement was a fixed-scope rebuild. It did not end at launch. We have worked together continuously since 2025.
Their team now creates pages and publishes content without involving me. I hold design, development and technical accountability, and work directly alongside their SEO and content teams rather than receiving instructions from them.
The site is currently being rebuilt again — a new structural direction, delivered inside the same arrangement rather than commissioned as a second project. That is the difference between a site that gets replaced every few years and one that keeps pace with the organisation.
Choosing between them
Two routes out of the audit.
| Comparison | The Monthly Partnership | Implementation |
|---|---|---|
| Cost | £2,500 per month, rolling | Scoped and quoted |
| Commitment | 30 days’ notice | Fixed timeline and price |
| Best when | The site must keep changing after launch | The cost must be committed as a single figure |
| Typically chosen by | Organisations with continuous programme and campaign activity | Organisations working to a restricted grant, a tender or a capital budget |
| A new build | First phase of the Partnership, no separate project fee | The whole engagement |
| After launch | Continues | Ends, or converts to a Partnership |
If you are not sure which fits, the Blueprint Audit will make it clear. You do not need to decide before we talk.
How it works
Terms Rolling, with 30 days’ notice to pause or cancel and no penalty. Your Webflow site, content structure and all assets remain yours. No minimum term, no lock-in. Webflow hosting, domains and any paid integrations are billed to you directly, at cost, in your organisation’s name.
- 01
Submit a brief
In plain language, in whatever form suits you. There is no template to learn.
- 02
I confirm and build
I confirm my approach, then work through requests one at a time to keep the quality high.
- 03
Delivered steadily
Small updates the same or next working day. Larger work progressively, with revisions until you are satisfied.
- 04
Monthly review
I share what has been done and what I would prioritise next. You approve, I execute.
Start with the Blueprint Audit.
Every engagement begins there. It establishes what your site is actually doing, where it is exposed, and which of the two routes fits. You do not need to have decided anything before we talk.
Questions from NGO decision-makers
Common concerns from Communications Directors and executive leadership about investing in institutional website infrastructure.
Schedule a conversation